Our Services
We recognise that the challenges people face are often interconnected and rarely exist in isolation. For this reason, we believe in providing holistic support that addresses not only immediate concerns, but the broader circumstances surrounding them. By offering a range of complementary services, we aim to support our clients through every stage of their journey.
We offer a wide range of professional services designed to support individuals, families and communities. JS Mediation Services is committed to acting in your best interests and provides a safe, confidential, culturally sensitive and neutral environment to work through complex and overwhelming issues.
Scroll down to see our full range of services.
What can FDR help with?
FDR can support you to:
Develop and maintain a positive and effective co-parenting relationship
Create parenting arrangements unique to your situation
Decide how parenting time and responsibilities are shared
Agree on school, health, and day-to-day care matters
Plan holidays, birthdays, and special family occasions
Navigate new partners and extended whānau involvement
Strengthen respectful communication between caregivers
Family Disputes Resolution Mediation
What is Family Dispute Resolution (FDR) Mediation?
Family Dispute Resolution (FDR) Mediation is a confidential process that supports separated or separating parents and caregivers to resolve disagreements about their children’s care, contact, and wellbeing. It helps reduce the need for formal Court proceedings and avoids the associated stress, delays, and expenses. Most importantly, FDR mediation allows you to stay in control of the decisions that affect your children.
FDR Mediation is part of New Zealand’s family justice system and was introduced under the Family Dispute Resolution Act 2013. On 16 August 2023 the Family Court (Supporting Children in Court) Legislation Act 2021 (“the Act”) came into effect. The Act includes a key amendment to the Family Dispute Resolution Act 2013 which now requires mediators to ensure that children are given “any reasonable opportunities to participate in the decisions affecting them that the FDR provider considers appropriate.” (Family Dispute Resolution Act 2013, section 11(2)(ba). These changes reflect New Zealand’s commitment to the United Nations Convention on the Rights of the Child (UNCROC), which recognises children’s right to be heard in matters that affect them.
At JS Mediation Services, we deliver Family Dispute Resolution (FDR) services in line with the updated legal framework. We prioritise child participation and offer a safe, culturally responsive environment for resolving disputes. Our accredited mediators work closely with families to ensure that children’s emotional, physical, cultural, and developmental needs remain central, while also supporting parents improve communication and make informed, collaborative decisions. Our mediators are also experienced child specialists.
Restorative Justice
JS Mediation Services is the proud provider of Restorative Justice Services for both Papakura and Pukekohe District Courts.
What is Restorative Justice?
Restorative Justice [RJ] is a community-based response to crime. It is an approach to justice that aims to repair the harm done to victims and the community. The process involves bringing the victim, the offender, and their supports, including representatives from the wider community together in a facilitated dialogue. It is a process that provides a safe space for the victims to talk about how they have been impacted by the crime and what would help them heal. It is an opportunity for the offender to hear the impacts of their actions on the victims and the community and take responsibility for their crime and express genuine remorse.
It is the role of Restorative Justice practitioners to ensure that offenders understand the harm they have caused and are ready to take responsibility for their actions. In addition, Restorative Justice practitioners provide offenders with an opportunity to take accountability of their behaviour and discuss ways of reducing reoffending.
Restorative Justice is a Judge-referred process, and we are unable to take direct enquiries for Restorative Justice services.
Counselling
We offer high-quality, in-depth and confidential therapeutic services, covering a broad range of issues including grief, substance abuse, anxiety, stress, depression, suicidal thoughts, self-esteem, relationships and identity. We also offer pre-marital counselling, anger management counselling, family and relationship counselling and Christian counselling.
We understand that taking the first step in getting help can be hard. Therefore we offer a free 30-minute online or phone consultation with our head counsellor for anyone wishing to take that first step.
Supervision
We provide a safe, confidential and professional environment for professionals to reflect upon and develop their professional practice and relationships.
ACC Counselling
JS Mediation Services is a registered ACC provider / Integrated Services for Sensitive Claims (ISSC). Through ISSC, we provide support for anyone in New Zealand who has experienced sexual violence. It doesn't matter if the event happened recently or a long time ago. Reach out via our enquiry form to begin your healing journey.
Workplace Services
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Workplace Disputes
Accredited by Arbitrators & Mediations Institute of New Zealand (AMINZ), JS Mediation Services can provide you with specialist skills to solve workplace disputes. We will come to your workplace or provide an alternative private environment to facilitate solutions without you having to go through Employment New Zealand. A more private way of resolving inhouse disputes.
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Employee Assistance Programme
JS Mediation Services is a registered EAP provider for various organisations around New Zealand.
EAP is a short-term support service that usually allocates 3 initial sessions for an employee or their immediate family member, to access talk therapy. The employee contacts the service to request support and the EAP service sets them up with a talk therapist.
“I had a very good experience and am elated to achieve a favorable outcome in the first session all thanks to the mediator.”
— ANONYMOUS, FAMILY DISPUTES RESOLUTION MEDIATION, 2025
